- We are not liable for and will not refund any orders lost, damaged or confiscated by customs. You are purchasing at your own risk.
- Once processed, international shipments may take 2-6 weeks to arrive. This can vary greatly based on the country and its customs process.
- We do not consider package lost in transit until 45 days after shipment. If determined lost, we must open a tracer claim with the shipping carrier before taking any corrective action. If your package is determined lost, a lost package affidavit email will be sent from our third-party claims company (U-PIC) to confirm non-delivery. All lost package claims must be reported within 90 days of the original purchase date.
- Some duty tax fees may apply, however we cannot predict them in advance. Please refer to your Customs agency for more information before ordering.
Please note that customs regulations can change monthly in each country; if not adhered to properly, your order is at risk for being returned or confiscated. We are not liable for any damages or additional fees caused or accrued by customs. We are not liable for and will not refund any orders confiscated by customs; you are purchasing at your own risk. If a package is returned to us by Customs in good condition, we will refund you for the cost of the product minus the shipping cost incurred by us.